Chapter 1 – Characteristics of ACCHO Comprehensive Primary Health Care Service Delivery
This chapter describes the characteristics of ACCHO comprehensive primary health care service delivery. All ACCHO services are focused upon local communities. While ACCHOs across Australia vary greatly in size and the services they can provide, there are common principles and practices that reflect Aboriginal and Torres Strait Islander ways of working and that are unique to the ACCHO sector. Culture is central to all ACCHO service delivery and is related to each of the other nine characteristics that include self determination and empowerment, community control and community participation, culturally competent and skilled workforce, holistic health care, accessible health services, flexible and responsive approach to care, relationship building and advocacy, comprehensive health promotion and continuous quality improvement. To deliver services, ACCHOs also seek and administer funding from multiple sources and achieve accreditation across multiple national standards.
The content within this chapter was drawn from an international systematic scoping review that was refined for the ACCHO context by the CREATE Leadership Group and strengthened with learnings from multiple CREATE case studies.
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