Chapter 9 – It’s everyone’s business: Continuous Quality Improvement in ACCHOs
This chapter describes ACCHO approaches to continuous quality improvement (CQI). CQI processes differ across ACCHOs but consistently include collecting and analysing relevant data to identify what is and isn’t working, designing and implementing improvements where necessary, and then monitoring and evaluating whether improved processes and outcomes are achieved over time.
The content within this chapter was based upon an in-depth case study with a regional ACCHO, further refined with input from the CREATE Leadership Group, and strengthened with additional learnings from other ACCHO case studies.
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